The role of the quality professsionals is transforming from technical specialists to partners, collaborators & leaders who are leading change towards achieving outstanding stakeholder foucssed results.
•Evolution of Quality
•Quality to Excellence
•Globalisation & Technology Disruptions-Impact on Quality Function
•Quality- as an Enabler to Business.
Making Quality Function Relevant- Ideas
•Quality Leader –Strategic Quality Leader: The Essential Building Blocks
Stakeholder focus, interaction & Influencing
Selling Quality to Internal & External Chains
•Customer Centricity-Internal & External
Data Orientation, Analysis and Data based inferences
•Tools & Methodologies – Understanding Right fit and adapting
•Technology as an Enabler
• Quality Manager for the Technology World