Training Programme on
“Effective Root Cause Analysis to achieve ZED-Q”
0900 hrs: Wednesday: 27 June 2018: Hotel Accord, Puducherry
In this competitive era, every organisation is facing many challenges. To name a few are competition from MNCs, Price war, exponentially increasing customer expectations, raw material price increase, seamless logistics and over and above the prevailing political scenario. One of the key factor for the successful enterprises is Quality. There is no compromise on quality. In fact Quality is free. We pay penalty for poor Quality
To ensure the Best quality, the organisations need to build a robust quality culture. Most of the organisations have gone for the quality systems like ISO, TS, TQM, Six Sigma etc. But the quality levels are not reaching the expected results. The reason being that in many cases the symptoms are addressed and not the root cause. The back bone of the quality culture is the strong Root cause analysis (RCA).
To support the organisations CII -Puducherry is organising a one day Training Programme on Effective Root Cause Analysis to achieve ZED-Q.
Objective of the programme
What is ZED-Q
Problem, Symptoms, Types of causes
How to identify cause and validate them
Guide to carryout RCA
Finding the root cause – Tools and techniques
Examples of RCA
Do’s and Do not’s in RCA
Pitfalls of RCA
At the end of the programme the participants will be able to understand
Definition of ZED -Q, Problem, symptoms, causes,
Analysis of causes and find root causes
10 general principles of RCA
Root cause tools and techniques
Containment action, Corrective action, Preventive action
Pitfalls of RCA
Supervisor, team leaders, Senior operators, working in Production, Quality, Maintenance, Purchase, Logistics.