The digital revolution has transformed the retail sector, with social media playing a key role in making products more accessible to users. This trend is likely to grow and calls for all stakeholders to change simultaneously. With shopping centres taking steps to merge online experiences with offline ones, the future of retail is becoming increasingly exciting for both retailers and consumers. This report, prepared by CII and its Knowledge Partner JLL provides an overview of the retail sector - trends and approaches, retail practises, technology in retail, impact on acts and policies on this sector.
It was released at the CII India Retail Conclave 2017 held on 9th June 2017 at New Delhi.