About Us

Over the years, India has emerged as the key destination for global sourcing of IT & ITeS accounting for around 52% share in the global sourcing market during FY13. While, the growth of the IT & ITeS industry has moderated in the past couple of years due to global economic slowdown, there is still huge growth potential with opportunities imminent in both mature and emerging services and verticals.

India has become one of the most sought after destination for the companies wanting to outsource their business, knowledge, research, legal and related high-end processes. This not only boosts exports, increases national income and creates greater employment avenues, but also increases tax revenues, caters to the growth of other related industries like infrastructure, catering, etc. The companies involved in outsourcing activities tends to earn huge profits out of this and thus, are in a position to offer their employees the good and competitive pay packages, along with many attractive employee benefits.

Future growth will come from a combination of high value services, increasing non-linear play and further extension of the sector's cost proposition.

According to global research group Gartner, the domestic BPM market is predicted to reach $2.47 billion by 2014. During the last decade, there has been significant growth in terms of scale, reach, quality and increase in domestic business. India's competitiveness as the foremost outsourcing destination is being threatened by wage inflation, the rise of other locations, particularly the Philippines and China as alternative sourcing destinations. The changing market trends created more and more challenges to the global sectors. Companies looking to build a satisfied and loyal customer base need to realize that only customer satisfaction does not drive customer delight, but by satisfying customers, companies can nurture long-term relationships and customer loyalty.