The workbook on Self Assessment for Business Excellence is an offering from the CII Institute of Quality and is based on the EFQM Excellence Model.
It contains a self assessment tool, which is a dip-stick assessment and has been developed primarily for organisations who are looking beyond compliance model(s) such as QMS, EMS etc. to achieve overall Organisational Quality across business functions. It is based on a questionnaire approach divided into 9 sections (based on 9 Criterions of EFQM Excellence Model) on different aspects of Organisational practices such as Leadership, Strategy, People, Partnership and Resource Management and Processes. Questions associated with Results relating to People, Customers, Society, Financial and Non Financial Results are also addressed. The output of the self assessment would enable organisations to identify areas of strengths and opportunities for improvement which in turn can be priortised for action.