The CII-PwC report on ‘Connecting The Dots: Wiring Business, Technology & Operations’ released at the 8th CII BANKing TECH Summit held on 5 March 2014 in Mumbai, captures some of the emerging trends in technology used by the banking fraternity today. The report also details the fast-changing ecosystem of the industry by focussing on changing paradigms of products and services with customer experience taking centre stage.