CII in association with its knowledge partner PwC released a report on “Banks taking a quantum leap through digital” against the backdrop of the 9th BANKing TECH Summit 2015 organised by CII on 21 April, 2015 at Mumbai.
The digital battleground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
As per the CII-PwC report, some of the topmost trends to look out for in 2015 are innovative customer acquisition and engagement strategies, data driven innovation, disruptive solutions in the payments space, convergence of regulations, emphasis on data management and new security frameworks for combatting fraud and cyber security and disruptive innovations from non-conventional financial players.