The CII WR Ability Forum is a forum of members and NGOs working on issues pertaining to mainstreaming people with disabilities in the workplace. In 2010-2011, the Ability Forum is focusing on creating banking access for the visually challenged. As part of this project, an e-handbook on FAQ: Banking Access for the Visually Challenged is being brought out to guide banks in making their services accessible. This will be uploaded on the CII web-site.
The e-book comprehensively covers questions and doubts about creating accessible banking services. It also presents two case studies of initiatives by State Bank of India and ICICI Bank and provides a resource list to help with implementation. Further on in the project, the Ability Forum will closely work with select banks to implement the guidelines.