The CII-EY report titled Insurer of the Future recommends pursuing technology to improve the traditional insurance processes and re-configure the insurance business model. The Indian insurance market is gradually shifting from being an agent and broker driven seller’s market to a digitally driven buyers’ market with the customer at the centre of digital transformations across the value chain. The report presents a futuristic take on what Indian
insurer version 2.0 may look like to tackle the changing scenario. The salient features of this report includes:
- Insurer of the future
- Digital: an enabler and a disruptor
- Expanding frontiers for reinsurance in India
- GST: A new paradigm for insurance operating model