India has become a global hub for Shared Services, serving many global companies in search of lower costs, more efficient processes, and more recently business transformation. Indian companies, however, have not emphasized Shared Services, preferring to focus primarily on topline growth. The classical envelope of scope of services delivered by Shared Services will need to change as organizations increasingly demand a Shared Services model, even for core activities. This trend will require new business models, stronger provider-user relationships, and forging of transformational contracts.
Some companies are already moving beyond their traditional boundaries to create innovative Shared Services models. The CII-A.T. Kearney paper on “Rewriting India’s Shared Services Playbook” provides a perspective on the current state of Shared Services in India, highlights the benefits, identifies drivers for growth, and pinpoints the imperatives for key stakeholders—including Shared Services users, providers, and government all towards the role that Shared Services can play in the next chapter of India’s growth story.
The study was released at the Conference on Managed Services and Alternative Business Models 2013 organised by CII on 8 February.